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Sears Pool Management Consultants

Company Overview

Since 1997, Sears Pool Management Consultants (SPMC) has provided professional pool management services to community pools, country clubs, municipal pools, retirement communities, and condo associations. Through the years, SPMC has grown to become a leader in the Atlanta pool management market.

In addition to lifeguard staffing and regular pool maintenance, we offer a wide array of other pool related services including pool equipment repair and replacement, resurfacing, retiling, coping and deck work, pool cover installation, pool furniture sales and repair, and water safety education and training. We truly are a full-service management company!

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Our Philosophy

We do the job right and don’t cut corners. Many of our competitors play bait-and-switch games to entice unsuspecting customers with a low initial price only to surprise them later with hidden costs. We are up front and honest because we want to become a trusted partner for safely managing and maintaining your pool long-term.

We believe that well-trained and well-compensated employees serve our customers best. We have the best paid, longest-tenured employees and one of the most comprehensive training programs in the Atlanta pool management industry. Our business practices have earned us one of the highest customer retention rates in the city at consistently 90% or higher!

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Our Mission Statement

At Sears Pool Management Consultants, our mission is to provide our customers with the widest variety of pool related services, performed with unparalleled professionalism and customer service. We hold ourselves to the highest standards of integrity and quality, because our customers deserve the best!

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Customer Care

Good communication and preparation are the keys to a successful summer. To kick off the summer we host a Pre-Season Customer Training Event. SPMC management meets with our customer Pool Chairs to discuss how we can work together to have the best summer possible. In addition, we also offer a Meet the Guards event for those customers who would like to personally meet the lifeguard staff assigned to their pool for the summer. The lifeguards and an SPMC manager will be available to meet with pool members and patrons to discuss safety issues, community policies and procedures, and other concerns.

Our efforts do not stop there! Every customer has a designated Maintenance Supervisor who is the primary SPMC contact. The supervisor is available by cell phone in the event of an emergency. The supervisor and SPMC officers visit your pool two to three times per week throughout the active pool season. SPMC maintains a manager on call 24/7 for after-hours emergencies. We’re here when you need us!

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Hiring, Training and Certification

Sears Pool Management Atlanta uses a very selective hiring process to identify superior guards. We pay our guards above industry average, and we interview each guard individually so that we can make hiring decisions based upon the applicant. Every SPMC lifeguard has current certification in Red Cross CPR for the Professional Rescuer, Red Cross First Aid, and Red Cross (or equivalent) Lifeguard Training. SPMC guards also receive on-site training from their Maintenance Supervisor or Head Guard.

SPMC develops an operating manual for each customer’s facility. Each manual contains important information on how to operate the equipment at your pool. It also contains general guarding principles, SPMC employee policies, and customer service training. The manual stays on site throughout the season for easy reference by guards and members.

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